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SHIPPING & RETURNS

SHIPPING POLICY

Last updated 04/18/2024

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Thank you for shopping with us! We want to ensure you have a smooth and enjoyable shopping experience, which includes transparent information about our shipping process. Please review the following shipping policy details:

 

Shipping Methods and Timelines:

  • We offer standard shipping and expedited shipping options.

  • Standard shipping typically takes 3-5 business days for domestic orders.

  • Expedited shipping is available for an additional cost and usually arrives within 1-3 business days.

 

Shipping Costs:

  • Shipping costs vary based on the shipping method selected and the destination.

  • Free shipping is available for orders over $75.

 

Order Processing Time:

  • Orders are processed and shipped within 1-2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order has been shipped.

 

International Shipping: (Unfortunately, No Sea Moss Gel Shipping)

• We offer international shipping to select countries.

• International shipping rates and delivery times vary based on the destination.

 

Shipping Restrictions:

  • Certain items may have shipping restrictions due to size, weight, or destination limitations.

  • We do not ship to P.O. boxes or APO/FPO addresses.

 

Order Tracking:

  • You can track your order using the tracking number provided in your shipping confirmation email or by logging into your account on our website.

 

Shipping Updates:

  • We will provide updates via email or SMS (if opted in) regarding the status of your shipment, including any delays or issues.

 

Lost or Delayed Shipments:

  • If your order is lost or significantly delayed, please contact our customer service team for assistance.

 

Returns and Exchanges:

  • Please refer to our Returns Policy for information on returning or exchanging items.

 

Contact Us:

  • If you have any questions or need further assistance regarding shipping, please don’t hesitate to contact our customer service team at info@iamgreenrozes.com or 240-854-6958.

RETURN & EXCHANGE POLICY

All sales are final and no refund will be issued.

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We would like our customers to know due to the nature of the product, no returns can be accepted.

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If something is wrong with the product, so happens to arrive damaged or is lost in the mail we will be glad to offer a replacement.

 

Please send your concerns and pictures along with your name, phone number, and order number to the email below.

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If you have any questions concerning the return policy, feel free to contact us at: ​

240-854-6958 info@iamgreenrozes.com

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